At Hezekiah Outdoors, we are committed to providing high-quality fishing gear, hiking gear, and luggage. If you are not satisfied with your purchase, our return and refund policy ensures a hassle-free process. Please read the following terms carefully.

1. Return Eligibility

1.1 You may return an item within 3 days from the date of delivery.
1.2 The item must be unused, undamaged, and in its original packaging with all tags and accessories included.
1.3 Items that are customized, clearance sale, or final sale are not eligible for returns.

2. How to Initiate a Return

2.1 To request a return, contact our support team at [email protected] with the following details:

  • Order number
  • Reason for return
  • Photos of the product (if damaged or defective)
    2.2 Once your return request is approved, we will provide return shipping instructions.
    2.3 Customers are responsible for return shipping costs, except in cases of a defective or incorrect item.

3. Refund Process

3.1 After receiving and inspecting the returned item, we will process your refund within 3 business days.
3.2 Refunds will be issued to the original payment method used at the time of purchase.
3.3 If the return does not meet our eligibility criteria, we reserve the right to reject the refund request.

4. Exchanges

4.1 If you received a damaged or defective item, we offer free exchanges for the same product.
4.2 If you wish to exchange for a different item, a price adjustment may apply.

5. Non-Refundable Items

  • Gift cards
  • Clearance or final sale items
  • Customized or personalized products
  • Items returned after the return window has expired

6. Late or Missing Refunds

6.1 If you have not received your refund after the specified processing time:

7. Contact Us

For any return or refund-related questions, reach out to our support team:[email protected]