At Hezekiah Outdoors, we are committed to delivering your fishing gear, hiking gear, and luggage as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, delivery estimates, and shipping fees.
1. Order Processing
1.1 Orders are processed within 3 business days (excluding weekends and holidays).
1.2 Once your order is processed, you will receive a confirmation email with tracking details (if applicable).
1.3 In case of delays due to unforeseen circumstances, we will notify you via email.
2. Shipping Locations
2.1 If you are outside our standard shipping regions, please contact us at [email protected] to check availability.
3. Shipping Methods & Estimated Delivery
3.1 Delivery times are estimated and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
3.2 Shipping fees are calculated at checkout based on destination and shipping method.
4. Tracking Your Order
4.1 Once your order ships, you will receive a tracking number via email.
4.2 You can track your order through Carrier Name or Tracking Link.
5. Shipping Delays & Lost Packages
5.1 Hezekiah Outdoors is not responsible for delays caused by the shipping carrier, weather, or customs processing.
5.2 If your order has not arrived within the estimated timeframe, please contact our support team.
5.3 If a package is lost in transit, we will work with the carrier to investigate. Refunds or replacements will be processed based on the carrier’s resolution.
6. Damaged or Incorrect Orders
6.1 If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos and order details.
6.2 We will arrange for a replacement or refund based on the issue.
7. Customs, Duties & Taxes (For International Orders)
7.1 International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
7.2 We recommend checking your country’s customs regulations before placing an order.
8. Contact Us
For any shipping-related inquiries, reach out to our support team: [email protected]